Key Takeaways
- Weekly admin dropped from 10–15 hrs to 2–4 hrs
- 30–50 hours/month recovered and redirected to patient care
- Multiple generic tools replaced with one purpose-built system
- Automated follow-ups improved patient retention
- Lead tracking and patient management unified in one place
The problem
Bohannon Dentistry was managing leads, patients, and communications across multiple generic software tools — none of which were built for the specific workflows of a dental practice.
The result was 10–15 hours of administrative work every week: manually tracking leads, following up with patients, coordinating communications across disconnected platforms, and trying to stitch together a picture of practice performance from tools that weren't designed to talk to each other.
Time spent on admin was time taken directly away from patient care.
What we found
The audit identified that the practice was using off-the-shelf tools designed for general business — not for healthcare operations. Critical workflows like lead-to-patient conversion, appointment follow-up, and retention sequences were either manual or missing entirely.
The tools existed. The integration and customization didn't.
What we built
Levron Labs built a fully custom CRM designed around the exact workflows of the practice — not a generic template adapted to fit.
The system handled:
- Lead capture and automated intake routing
- Patient tracking from first contact through ongoing care
- Automated appointment reminders and follow-up sequences
- Retention triggers based on visit cadence
- Unified communication history per patient
One system. Built for how a dental practice actually runs.
The result
| | Before | After | |---|---|---| | Weekly admin hours | 10–15 hrs | 2–4 hrs | | Monthly hours recovered | — | 30–50 hrs | | Tools in use | Multiple generic | One custom | | Patient follow-up | Manual | Automated | | Retention tracking | Spreadsheet | Live system |
30–50 hours recovered every month — redirected to patient care and practice growth.